Refund Policy

Custom products

Our DTF transfers and gang sheets are custom, made-to-order products. All sales are final. We do not accept returns or offer refunds for change of mind, except where required by applicable law.

If something is wrong

If your order arrives defective or damaged, or we have made a production error, please contact support@imdtf.com promptly after discovering the issue. Include your order number, a description of the problem, and reasonable photographs showing the affected transfers and, for shipping damage, the packaging. Please keep the affected items and packaging while we review your request.

We will review the information with you and arrange an appropriate reprint, replacement, or refund for a confirmed defect, damage, or IMDTF production error. Please contact us before returning anything so we can provide the appropriate instructions. If we require a return for a confirmed covered issue, we will provide return instructions and cover the return shipping cost.

Artwork and application

Customer artwork mistakes, incorrect customer-provided dimensions or files, normal screen-to-print color variation, and incorrect pressing or application are not IMDTF production defects. Please review your files, sizes, quantities, Artwork Guidelines, and Pressing Instructions before ordering or applying your transfers. If you are unsure about an issue, contact us and we will help you understand it.

Order changes and refunds

If you need to request a change or cancellation, contact us promptly. Because orders are made to order, we cannot guarantee that a change or cancellation can be accommodated. Any approved refund will be issued to the original payment method. Your bank or payment provider may need additional time to post it; contact us if an approved refund has not appeared.

This policy does not limit any rights or remedies you may have under applicable consumer protection law.